Refund policy
Mendoza Scents Return & Refund Policy
At Mendoza Scents, we take quality and hygiene seriously. Because we deal in luxury fragrances and personal care items, all sales are final.
No Returns or Exchanges Due to health, safety, and the nature of our products (flammable liquids), we cannot accept returns or exchanges for perfumes once the original packaging has been opened, the seal is broken, or the product has been used/sprayed. We want every customer to be 100% confident that their bottle is brand new and untouched.
Damages and Issues Please inspect your order as soon as it arrives! If your perfume bottle arrives broken, leaking, or defective, please contact us within 24 hours of delivery.
To report a damaged item, send an email to babalolamichael89@gmail.com with:
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Your Order Number.
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A clear photo or video showing the damage.
Cancellations Orders can only be cancelled before they have been fulfilled and handed over to our dispatch rider. Once the order is out for delivery, it can no longer be cancelled or refunded.
Refunds Refunds are only issued in the rare case that a damaged item cannot be replaced with the same product. Approved refunds will be processed back to your original payment method within 7-10 business days.